Return Policy
Return Policy for WallArtDecor.ae
Returns & Exchanges
At WallArtDecor.ae, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a 3-day return and exchange policy from the date of delivery. Please read the following guidelines carefully before initiating a return:
Eligibility for Returns
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Items must be returned in unused, undamaged, and original condition, including all packaging, tags, and accessories.
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Custom or personalized orders cannot be returned unless they arrive damaged or defective.
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Clearance or sale items are final sale and are not eligible for returns.
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Customers must provide proof of purchase (order number, invoice, or email confirmation).
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of receiving the item. Provide clear photos of the damage along with your order details, and we will arrange a replacement or refund as per your preference.
Return Process
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Initiate a Return: Contact our customer service team at support@wallartdecor.ae with your order details and reason for return.
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Approval & Instructions: Once approved, we will provide return shipping instructions.
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Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Refund or Exchange: After receiving the returned item, we will inspect it and process a refund or exchange within 5-7 business days.
Refund Policy
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Refunds will be issued in the original payment method used during purchase.
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Shipping costs are non-refundable unless the return is due to an error on our part.
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Refunds may take up to 10 business days to reflect in your account.
Contact Us
If you have any questions about our return policy, feel free to reach out to us